From its headquarters in Manhattan, God’s Love We Deliver has one mission: to improve the health and well-being of people living with serious illnesses by cooking and home-delivering medically tailored meals.
Every week, thousands of clients receive nourishing meals—each one carefully designed by registered dietitians to meet individual dietary needs. The organization isn’t just a nonprofit. As Senior Director of Technology and Information Systems Julie Van Dore explains, “We’re 100% nonprofit, 100% food manufacturer, 100% social service provider, and 100% delivery operation—all at once.”
Executing on that mission requires precision, visibility, and accountability—qualities only possible with the right technology.
The Challenge
For more than four decades, God’s Love We Deliver relied on a proprietary system that helped the team deliver meals reliably and with care. But as the organization expanded—preparing millions of medically tailored meals each year—the limits of that system became clearer. To continue scaling while stewarding resources wisely, new tools were needed.
- Integration: Routing, inventory, production, and client services operated in separate systems.
- Visibility: Lack of forecasting meant buying extra food to avoid shortages, which made it harder to track usage and minimize waste.
- Inventory: Leftover meals or components weren’t always easy to account for or reuse.
- Scaling pressures: Pandemic-driven growth pushed existing processes to their limits.
- Compliance: With client health information involved, HIPAA compliance and data security needed to be built-in, not bolted on.
As David Cholcher, Director of Systems, shared: “We were getting the job done, but not always in the most efficient way. GoldFinch gave us the consistency and scalability to match the size and complexity of our mission.”
The Solution: GoldFinch ERP on Salesforce
Salesforce was already the organization’s CRM of choice, but they needed a native ERP to bring meal production, inventory, and delivery into the same ecosystem.
GoldFinch ERP proved to be the perfect fit.
- 100% Salesforce-Native: No connectors or syncs—just one secure, HIPAA-compliant platform.
- Inventory Management: Real-time tracking of ingredients, recipes, production runs, and finished meals.
- Forecasting & Purchasing: Smarter planning to right-size food procurement and steward donor resources.
- Automation & Accuracy: Work orders, sales invoices, and delivery confirmations flow seamlessly, ensuring every client gets the right meals.
- Scalability: Multi-location support sets them up for growth, including a new production facility in development.
Julie sums it up: “GoldFinch has been such a phenomenal partner—really engaged in problem-solving, listening to our needs, and helping us scale sustainably.”
The Results
With GoldFinch ERP, God’s Love We Deliver has:
- Introduced True Inventory Control – Staff now track purchased meal components and finished meals in real time. No more guessing or waste.
- Improved Forecasting – Purchasing is now aligned to actual demand, optimizing every dollar of donor and grant funding.
- Enabled Compliance – HIPAA requirements are met within a secure Salesforce environment.
- Streamlined Billing & Reporting – GoldFinch provides the source of truth for reimbursement contracts, enabling accurate, auditable billing.
- Empowered Staff & Volunteers – From kitchen staff to drivers, frontline teams use simple digital tools to log inventory transactions without paper.
- Laid the Foundation for Growth – The system is already designed to handle their upcoming multi-site expansion.
As David notes: “We can now trace a meal from the initial client request, to production, to delivery, to billing—all in one connected chain. That’s transformational.”
A Partnership Built on Trust
Beyond the technology, the relationship has mattered most.
- White-Glove Support: GoldFinch consultants act as allies, not just implementors—guiding the team with best practices from decades of ERP and nonprofit experience.
- Crawl–Walk–Run Approach: God’s Love was able to adopt ERP functionality gradually, building muscle memory while avoiding overwhelming users with too much change at once.
- Responsive Problem Solving: From custom Apex reports to cost-saving storage strategies, the GoldFinch team is praised as “some of the nicest and most responsive people we’ve ever worked with.”
Looking Ahead
God’s Love We Deliver is preparing for significant growth with a new facility that will expand their kitchen and fulfillment capacity. With GoldFinch ERP in place, they’re confident in their ability to scale while maintaining the compassion, precision, and quality that define their mission.
“As our agency becomes more sophisticated, GoldFinch is right there with us. The product is ready to meet us at every step,” says Julie.
Why It Matters
For nonprofits delivering medically tailored meals, every dollar, every recipe, and every delivery matters. With GoldFinch ERP, God’s Love We Deliver has the clarity, control, and confidence to continue serving New Yorkers in need—today and well into the future.
Inspired by God’s Love We Deliver’s story?
See how GoldFinch ERP can help your nonprofit scale its impact with Salesforce-native clarity and control. Download your free brochure to learn more.
