Ongoing Support
Your ERP journey doesn’t end at go-live — it’s just beginning.
A successful go-live is an important milestone, but your business will continue to evolve. GoldFinch stays involved after implementation to help your team resolve issues, improve adoption, optimize processes, and introduce new capabilities as your needs change.
Our goal is not simply to support your ERP system. It is to help your organization continue getting value from it.
Support That Grows with Your Business
Every GoldFinch subscription includes ongoing support. As your requirements evolve, our Professional Services team is also available to help extend and optimize your GoldFinch environment.
Support from ERP Professionals
When you contact GoldFinch, you work with professionals who understand both the GoldFinch application and the business processes behind it.
Our team works with manufacturers, distributors, food & beverage companies, and nonprofit organizations and understands the operational challenges involved in inventory, manufacturing, purchasing, warehouse management, accounting, and supply chain processes.
Whether you need technical assistance, troubleshooting, configuration guidance, or help evaluating new capabilities, our team is here to help you get more from your ERP investment.
Your ERP Should Evolve with Your Business
ERP is not a “set it and forget it” system.
New products, customers, locations, employees, business processes, and technologies can create new requirements over time.
GoldFinch can continue helping your organization with:
Process Improvements
Identify opportunities to simplify workflows, reduce manual work, and improve operational efficiency.
New Capabilities
Introduce additional GoldFinch modules and functionality as your requirements expand.
Reporting & Dashboards
Improve visibility with reports, dashboards, KPIs, and management information.
Integrations
Connect GoldFinch with additional systems and services as your technology environment evolves.
Training & Adoption
Train new users and help existing teams take advantage of capabilities they may not be using today.
Automation & AI
Evaluate workflow automation and GoldFinch AI capabilities that can help reduce manual work and provide additional insight.
Performance
Review system configuration and processes to identify opportunities for improved performance and usability.
More Than Support. Continuous Improvement.
As GoldFinch continues to introduce new functionality, integrations, reporting enhancements, automation, and AI capabilities, your organization can evaluate which innovations provide meaningful business value.
You do not have to adopt every new capability.
Our team can help you determine what makes sense for your organization, when to introduce it, and how to incorporate it into your existing processes.
Many of our customer relationships span more than a decade. We measure success not only by getting customers live, but by the value they continue to receive as their operations evolve.
Exploring GoldFinch?
Support does not begin and end with implementation. Learn how GoldFinch can support your organization from initial implementation through ongoing improvement and growth.
No obligation. Speak directly with an experienced ERP professional.