ERP Support That Grows With Your Business
Go-live is a milestone, not the finish line.
Every GoldFinch subscription includes support from people who know both the software and the operations it runs. As your needs grow, we help you configure, extend, and improve GoldFinch without starting over.
What’s Included and What’s Available
Every GoldFinch subscription includes ongoing support. As your requirements evolve, our Professional Services team is also available to help extend and optimize your GoldFinch environment.
Not sure which applies? Open a support ticket and we’ll point you to the right path.
How to Reach Us and How Fast We Respond
Submit requests through the GoldFinch Help Center. Our team is available 9 AM to 5 PM ET, Monday through Friday, excluding US federal holidays.
| Priority | Initial Response Target | What It Means |
|---|---|---|
| Critical | 4 business hours | Production is down or a core process is blocked with no workaround |
| Standard | 1 business day | A feature isn’t working as expected, but work can continue |
| Low | 2 business days | How-to questions, minor issues, enhancement ideas |
Response targets measure the time to our first reply, not the time to resolve the issue. Requests submitted outside business hours are handled starting the next business day. GoldFinch confirms the priority of each request based on the definitions above.
Support from People Who Know Your Operations
When you contact GoldFinch, you reach the team that builds and implements the product, not a generic help desk.
Our team works with manufacturers, distributors, food & beverage producers, and nonprofit meal and food bank programs every day, so we understand inventory, production, purchasing, warehouse, and accounting processes, not just the screens.
Whether you need technical assistance, troubleshooting, configuration guidance, or help evaluating new capabilities, our team is here to help you get more from your ERP investment.
Adopt What Helps, When It Helps
New products, locations, staff, and regulations create new requirements. GoldFinch keeps adding functionality, integrations, reporting, and automation, but you don’t have to adopt every new capability.
We help you decide what’s worth it for your operation, when to introduce it, and how to fit it into the way your team already works. Typical next steps include:
Simplify Workflows
Replace spreadsheets and manual re-entry with processes that run inside GoldFinch.
Add Modules
Bring in warehouse management, demand planning, or GoldFinch Accounting when you’re ready.
Better Visibility
Add reports, dashboards, and KPIs that answer the questions your team asks most.
Automation & AI
Reduce manual work with tools like AP invoice processing.
Train Your Team
Onboard new staff and help existing users find features they aren’t using yet.
“Easy to get through to and happy to work through issues, customization, or improvements… Look forward to continuing to work together and building out our system and develop and grow together.”
See how we support customers from implementation through years of growth.
Support does not begin and end with implementation. Learn how GoldFinch can support your organization from initial implementation through ongoing improvement and growth.
No obligation. Speak directly with an experienced ERP professional.